Last edition Elsevier Written by best-selling authors in their field, the Fourth Edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations. Approaching the subject from a managerial perspective, this brand new text provides clear and concise coverage of the nature, principles, and practice of operations and process management.
Previous Edition
ISBN 13: 9781292017846
Imprint: Pearson Education Limited
Language: English
Authors: Prof. Nigel Slack
Pub Date: 07/2015
Pages: 576
Illus: Illustrated
Weight: 1,274.00 grams
Size: h 203 x 269 mm
Product Type: Softcover
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- • NEW! Over 20 new and updated examples of operations in practice.
- • NEW! Extended concept coverage now including business ecosystems, emotional process mapping, non-routine operational control, and improvement 'ambidexterity'.
- • NEW! Expanded coverage of internal and 'intangible' supply chains, designing 'services capes', sales and operations planning, alpha and beta testing, and knowledge management.
- • NEW! Expanded coverage on the value of complaints, failure recovery, project differentiation, and stakeholder management.
- • Cases and examples, drawn from a wide range of industries, provide an insight into the reality of managing operations and give practical understanding of the material.
- • A diagnostic approach allows effective assessment and improvement of operations and processes.
- Prof. Nigel Slack. Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School and until recently was the Head of its Operations Management Group. He holds a Bachelors degree in Engineering and Masters and Doctors degrees in Management. He is also a Chartered Engineer.
- Guide to case studies xiii
- Preface xv
- About the authors xix
- Acknowledgements xxi
- 1 Operations and processes 1
- 2 Operations strategy 35
- 3 Supply network design 73
- 4 Process design 1 – positioning 115
- 5 Process design 2 – analysis 143
- 6 Designing the innovation process 187
- 7 Supply chain management 221
- 8 Capacity management 255
- 9 Inventory management 289
- 10 Resource planning and control 321
- 11 Lean synchronisation 361
- 12 Quality management 395
- 13 Improvement 435
- 14 Risk and resilience 475
- 15 Project management 507
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